This Policy was last updated on 23 February 2024.
Realside Property Pty Ltd (ACN 634 585 210) (‘we’, ‘our’, ‘us’) is bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). This Privacy Policy (Policy) sets out how we collect, use and share your personal information and how to contact us with any queries or concerns.
While we may update our Policy from time to time, the most recent version of this Policy will always be available on our website. If we change the Policy in any material way we will post a notice on our website along with the updated Policy. We may also contact you via your contact information on file, for example by email, notification or some other equivalent measure.
If you have any queries, concerns or complaints about how we handle your personal information, please contact out Privacy Officer in the first instance:
Privacy Officer Contact
Email: [email protected]
Postal address: Suite 41.03 Australia Square,
264 George Street, Sydney NSW 2000
Attention: Privacy Officer
Our website contains links to other websites. When you click on a link to another site, you are no longer subject to this Policy.
In the course of providing our products and services to you, we may collect your personal and other information. The type of information collected by us will depend on your relationship with us. We may collect personal information through a number of mechanisms, including:
1. Collection from you: we collect and store information you provide directly to us (either in person, by email, by phone, or by any other direct means) in order to deliver our goods and services. This may include:
2. Automatic: we may use cookies (small text files stored on your devices that provide us with information such as your internet protocol (IP) address, server information, internet service provider, and information on how you interact with our website) or similar technologies to collect data and other services that allow us to understand how you use our online media.
This information is not linked to you personally.
3. Device: if you use our services or interact with us through a mobile device, we receive technical information about your device, numbers that identify the device and your location information. This information is not associated with you.
4. Communications: when you communicate with us, we collect information such as your contact details (such as email address or phone number).
5. Through other sources: where necessary, we also collect your information from publicly available records, such as those maintained by ASIC, APRA, AUSTRAC and any other relevant entity. We may do this where it is unreasonable or impractical to collect this information from you.
We may also receive your information from third parties such from real estate agents, public websites, contractors, and other third parties you have authorised.
You have the option of not identifying yourself or interacting with us using a pseudonym. However, this may not be practicable when engaging our services.
2.1 Primary Purpose:
We use personal information for the primary purpose of providing our products and services that you may request. Some examples of the purposes for which we collect, hold, use or disclose personal information includes to:
How we use the information we collect depends, in part, on which services you use, how you use them and any preferences you have communicated to us. If you would like to restrict how your personal information is handled beyond what is outlined in this Policy, please contact our Privacy Officer.
2.2 Disclosure of personal information to third parties: We may disclose your information to third parties who assist us in providing, managing and administering our products and services. We will also disclose your personal information where such disclosure is required by law.
We may disclose your personal information to third parties such as:
We do not sell or license your information to third parties.
We may disclose your personal information to third parties such as:
We do not sell or license your information to third parties.
2.3 Disclosure of credit information to third parties: We do not disclose any credit information we have about you to any credit reporting bodies.
We store your personal information on our electronic data base system and on computers with appropriate back up and security systems. We also may store your personal information as physical copies that have been securely archived.
3.1 Security and management of personal information
We will take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access, modification or disclosure. We do this by:
If we no longer require your personal information, and are not legally required to retain it, we will take reasonable steps to destroy or de-identify the personal information.
3.2 Sending information overseas
We do not disclose personal information overseas, unless you request or authorise us to disclose your personal information to a person of entity that is located overseas.
4.1 Accessing the information we hold about you
You may be able to obtain a copy of the personal information that we hold about you. To make a request to access this information please contact us in writing. We will require you to verify your identify and specify what information you wish to access. If eligible, we will grant you access to the information within 30 days.
4.2 Updating your personal information
We endeavour to ensure that the personal information we hold about you is accurate, complete and up-to-date. Please contact our Privacy Officer if you believe that the information we hold about you requires correction or is out of date. We endeavour to process any request within 30 days and will provide written reasons if your request is rejected, as well as providing details for making a complaint about the refusal if necessary.
For corrections to credit information we will provide, where practicable, written notice of the correction to any entity we have disclosed this information to previously.
If you are concerned that we have not complied with your legal rights or the applicable privacy laws, contact our Privacy Officer in the first instance. Please contact our Privacy Office with a thorough description of your concerns and a response will be provided within a reasonable period. All complaints must be in writing.
When processing a compliant, we will require you to provide us with information to confirm your identity before processing a request related to information we may hold about you.
We expect our procedures will deal fairly and promptly with your complaint. However, if you remain dissatisfied, you can also contact the Office of the Australian Information Commissioner as follows:
Director of Compliance Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
For more information on privacy see the Australian Information Commissioner’s website.
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